I have to make a remark that the customer service in small cafes or shops can be great as long as it does not involve any extra thinking. But when it comes to being a little flexible, the service staff in Dubai is pretty difficult to deal with.
And the customer service is absolutely terrible in "intelligent" companies such as telecom and banks when it comes to canceling the service and doing refunds. I have never had any pleasant experience there. Maybe I am spoiled by highly competitive Moscow but some things were really unacceptable.
